Hello everyone.

I have played at online casinos for over 20 years. I have always lost as a rule. I have had a few bigger wins, which I have usually lost again quickly. What is remarkable is that the biggest wins have invariably come with a small deposit. Once I won €40,000 with a €10 deposit. So I am quite a problem gambler. For me, the most important thing when choosing a casino is reliability, that you actually get your winnings. That is why I do not recommend any small casinos. I have played at all the big names, but those accounts have been closed at my own request because I have asked for it after a losing streak. That is the only reason why I am even looking for any new places. What about the others? Really good casinos allow you to close your account yourself and the winnings disappear from your balance immediately. Bad casinos do not close your account immediately and the winnings remain available for many days. This way they try to cheat people with gambling problems even more. I have found that about 1 deposit/20 deposits ends up with you being allowed to play longer. So getting winnings is very difficult if not impossible. All the winners on YouTube seem to be trolls hired by casinos.

I completely agree with you, I believe that at the request of a player, casinos are obliged to block the account immediately.

Hello there.

We always believe that a casino has to close the account immediately if anyone requests a closure due to the gambling addiction.

It is very important, though, to clearly state it in the request, of course.

Our team tries to help every player who, in the case of this request, is not treated fairly by the casino.