Ok. I blocked my account permanent on a casino and after a couple of months I simply opened it up again in the chat even if it was permanent closed. Of course I lost a LOT. Have I any chances to get my deposits from after reopening back?

Hello,

can't answer without further details and preferably screenshots showing how exactly your account was closed.

I would expect that a permanet closure means closed for good. ??

You can also submit a complaint right now, so we can consider all aspects and provide support.

Read about the details here, and decide whether you feel like it.

It was Ibet and all I can say is that permanent blocked is not permanent blocked there. It means 7 days if you ask their support and yes they can go South.

Hello,

so the way it sounds to me, the casino originally confirmed that your account is permanently blocked, right?

Anyway, did you state any reason why the account needed to be closed? I feel that all are important details, so let me know.

What casino are you talking about?

Hello again.

I think you should start using the REPLY BUTTON - the sooner the better.

The person you're asking now is not aware of your post, so the chances you'll get an answer are pretty low.

I'm quite sure he was talking about iBet.com http://www.kpvfaw.com/ibet-com-casino-review

I believe that I am in good control of myself in terms of gambling at the moment, but I have faced an easier situation like you have decribed. I contacted support and asked to close my account forever, thay asked me for the reason and said that the account can be reopened later because it is not gambling problem. If you want to save the money for future i highly recomment to ask for closure over the platform or tell them that you have issues with gambling.

Many casinos reopen my account even i am request permanent closure. Even casino guru accepts these days the way casinos operate. ??

Have to try make complaiment via some other website, if they can help.

Just wondering what license rules say about this.

Please be sure that we always try to help if possible, and when we have some clear proof that a casino acted unfairly, we will surely fight for the players.

Especially Curacao-based casinos are quite desperate regarding Finnish players, considering the national license is being released next year. They are doing their best to milk money out of us, knowing full well they will never be qualified for a Finnish license.

Even a ban based on gambling addiction does not always prevent you from reopening your account. This has happened to me, for example, with boostcasino and coolbet. Deposits are not refunded.

Casinos have now taken a line where they ask you, for example, whether you take responsibility for reopening the account. They can also make sure that you do not have any problems. This is extremely harmful, because a gambling problem involves the desire to gamble. That is why these questions are extremely harmful, and you cannot get truthful answers from people with gambling problems. The casinos certainly know this. Unfortunately, responsibility has gone downhill. The casinos have certainly noticed that they can act like this and there are no consequences.

I think this direction we are heading is extremely worrying from a gaming addict's perspective.

That was not the true this case with me. The complaint was closed without me being able to explain my situation in more detail. There is a very similar case with the same casino where casino guru contacted the casino and the case was resolved in the player's favor.

In my case, the casino guru did not even ask the casino for more information. I asked to reopen my complaint but that was not done either. The person who closed the case did not even respond to my email either.

If I may, the problem is that we need solid backup in the form of a player's evidence. I guess this scenario is pretty well explained:

"The player in the other complaint clearly mentioned gambling addiction to the casino - meaning the casino was obligate to close the player's account.

While you did not mention it in any of your conversations, there were not obligate to do so."

Unfortunately, expecting total self-exclusion is not possible if the true extent of the addiction is not mentioned. I'm sorry.

But even if the person has mentioned gambling addiction, according to the rules, the casino is still allowed to reopen the account. This is true with every license. MGA, Estonia, Curacao, etc.

That's not even true. I would have liked to explain more but I didn't get the chance. I would have specifically provided more information about our conversation with the casino. I explained these things when I tried to reopen the case, but it still wouldn't be reopened.

You dont even ask any information from casino about my case? ...which feels strange.

I still have have chance, one website who try to help and keep asking this from casino.

Do you know if that rule has always been there or was it just added now?

Somehow it's unbelievable, when requesting closure, the casino asks if you want to close your account for example 1 month or 1 year. Or permanently. But that answer doesn't really matter then.

Well, the strange thing here is that just a short while ago the casino in question admitted its mistake and even refunded the player's deposits, and that's when the casino guru helped with the matter.

I think it has only become more common this year. That's misleading, why ask something like that when it doesn't matter. If it says permanent, then it means forever. For example, pikakasino.com follows this. I have only closed my account permanently, and for them permanent means forever.

Unfortunately, casinos are allowed to do whatever they want. I have a case with boostcasino where it was an identical case, but only the other person was given a refund. So not for me. I really don't know on what grounds. What's also problematic is that casinos generally don't agree to open up any more reasons, for example why they don't refund deposits.

I don't see any valid reason why a permanently closed account should be reopened by the casino. I would argue that in most cases there is a serious reason behind it. It's not right to take advantage of a moment when you want to reverse that permanent closure on a whim.

In addition, casinos are allowed to break their own rules, but if a customer makes even the slightest mistake, that's it right away. For example, Slottimonster's rule that the account is closed within 24 hours of the email. This was not the case in my situation, and did casinoguru do anything; absolutely not.

So basically, casinos can do whatever they want. And there's nothing anyone can do about it. It's such a corrupt world.

Well, despite what casinos state in the rules, my colleagues investigate each complaint and consider 72 hours—depending on the situation—to be OK. Friday requests, for example.

"Mag7, I understand your point of view, and how frustrating it can be when you try to prevent yourself from gambling, and your account isn't closed immediately. However, your account was closed in a reasonable time, therefore we don't think that you are entitled to any refunds. Ideally, we would like to see casinos following their terms, but we also must take into consideration that you sent an email on Friday and your account was closed on Monday. Unfortunately, not all casinos offer 24/7 email support, therefore we are not in a position to penalize the casino."

Obviously, this is hardly pleasing for vulnerable players but from a broader perspective, well, it is what it is.