May I ask who you refer to, though?

Here you can play the game for free only, but if you play it at some online casino, have you tried to contact them regarding your suspicion???

I contacted them more then 10 times with 0 replies. Also tried to file a complain but it's not possible on your side because you can only complain towards casino and not towards game providers.

Reading this thread is so painful.

I really feel for you my friend but please "cut your losses" right now and move on. You are angry with this stupid game and in "tilt" mode, where we gamblers lose all sense of rationality.

Rigged, not rigged, whatever, you'll never get an answer, and I think it's just that this is a super high variance game and you're experiencing the downside. Someone somewhere else will have spun a few times and won. Sickening but RTP isn't "personal to you" unless you literally make billions of spins. Not hundreds or thousands or even hundreds-of-thousands.

Sometimes a particular game just craps on you forever and this one is yours. Be the final winner over its stupid tricks and walk away now before you lose another 2000 or 10,000 euro.

Good wishes to you

If you wish, try to file a complaint and explain everything to our team. Then they will decide if there is any chance we could help you. You have nothing to lose, right?

How can i process that?

Yeh, i'm done. I'm now already on 10.500 in not even 3 full months. Part of the game but this goes way too far in my opinion. Thanks anyway for your message.

May I ask at which casino did you experience this issue with this game, please?

Only if it was in some online casino with the real balance our complaint team will be able to get involved.

Also, please try to write from one account, as it gets really confusing when you use another one and write about the same issue.???♀?

We'll wait for your reply.

I will use this account. The case happened in more then 5 - 8 different casino's with real balances.

But my complained is towards Pragmatic Play and not the casino's to be honest.

So in this case, I would suggest you contact the Pragmatic Play directly. Have you tried that already?

I litterly did that more then 10 times on their site, different playforms but with 0 reply.

I am sorry that we couldn't be of any more help in this case and that the provider did not answer at all.

Dear Sir. Let a very experienced player and someone who understands online casino and all games tell you something.

I am a former croupier, someone who worked for many years in the gambling industry. Today I am very active in the online world, but as a player and not as a worker.

All those slot games, and there are a million of them, are EXACTLY THE SAME.

Don't get carried away with the idea that one is better than the other. It doesn't matter if it's called BONANZA or I don't even know what it is. ALL WORK ON THE SAME SYSTEM.

And all slot games work on a percentage... and a huge number of people play slots because of those jackpots that attract millions of players.

SLOT GAMES BRING HUGE PROFITS TO CASINS. A VERY SMALL NUMBER OF PEOPLE REALLY WIN SOME SERIOUS MONEY.

It's set up.

Most people play slot games and MUST NOT THINK OF ROULETTE because they are convinced that roulette is a "dangerous game".

And actually it is DIFFERENT.

JUST ASK YOURSELF ONE QUESTION.

Why is it allowed in ALL BONUSES that the casino gives to players that the bonus can ONLY be played on slot games. PLAYING ON ROULETTE IS NEVER TAKEN INTO ACCOUNT.

For example: You get a bonus in the amount of 100 euros.

But in order to turn that bonus into real money, you have to play it 15x...or 25x..or 40x (depends on the casino).

For example, you received 100 euros but you MUST play the bonus x 15...so you have to invest a total of 1,500 euros

(100 x 15) = 1,500 and one "small condition"

Only playing slot games counts towards playing the bonus. ROULETTE NO ??

WHY!!?

WELL BECAUSE ON ROULETTE THAT MONEY CAN REALLY BE PLAYED (FULL THE REQUIREMENT) WITHOUT LOSING ANYTHING AND WINNING A BONUS.

And on slot games, it CAN'T. You simply cannot win that bonus.

If you really want to make money, play roulette first. Then Black Jack.

SLOT GAMES ARE CASINO GAMES..GAMES MADE TO TAKE MONEY

Casinos live from slot games.

And not from roulette as most people think.

Because when you play a slot game, any game. You are playing ALONE against that game.

YOU AGAINST THE SOFTWARE. You have no chance.

ABSOLUTELY NOTHING DEPENDS ON YOU BUT ON THE PROGRAM. You just press a button and hope that some figures will line up there, and you don't even know what should happen.

At ROULETTE, you play not only YOU, but hundreds of us players against one roulette wheel. He can't choose.

You have thousands of combinations on the slot machine. You have 37 numbers on roulette

And one of them has to fall.

Enjoy and forget about slot games.

Play board games...

My dear friend.

If you put 5,000 euros in your account and played roulette every day for a couple of sessions of 15 minutes to 30 minutes.

In each winning session, I would give 150 euros. No problem.

I guarantee you that.

Had a week off and tried and AGAIN same outcome. How can i file a complained against Pragmatic Play.

This is not fun anymore 3 straight months same outcome everytime. That has nothing to do with gambling and if you see trustpilot the comments in the last 3 months are litterly the same so it's 100% a scam.

15 bonus rounds and lost 14.

Hello mate. Did you read what I wrote to you?!?

Or you're trying to play Don Quixote

I don't understand

How can I file a complaint with Pragmatic Play?

YOU CANNOT COMPLAINT THAT YOU LOST YOUR MONEY.

Don't be stupid!

If it was possible, everyone would play, so if we lose, let's complain, and if we win, then it's ours.

Yes, why not.

Time to call it quits man - or if you so happy to give away your money - send it to a charity. Treat slot games as entertainment only. Not many come out of the other side as winners. As others have said, there are better games than slots if you want a better chance to win.

Hey. Thank you for your insides in this matter and your opinion. We really appreciate it.

Just a hint you can use next time.?? Whenever you'd like to react to another post or write to some particular user, use the "reply" button so they can be notified of your message and know that you are writing to them.??

Played first time today, got a hit with x1000 candy but it connected bare minimum to collect x1000 (a few times on normal sweet bonanza i saw x500 and x100 just land and no combinations)...connected a few more bonus rounds later during the game but nothing worth mentioning.

P.S. video is speed up to x2

https://i.imgur.com/owiBGSd.mp4

What really amazes me about these candy games is that, at least from my experiences, the win rate is quite average, but the amounts are pretty low. It truly needs a longer chain of hits to get a decent win.

This is at least what I normally experience with this game. ??

I therefore really enjoyed the video! I hope you don't mind me activated the link for others.