The player from Germany is highly dissatisfied with the casino’s services. We rejected the complaint because the player didn't respond to our messages and questions.
Four Crowns Casino - Player is questioning the casino’s reputation.
Amount: €666
Four Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
Four Crowns Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Marius
Unregistered user
Public
4 years ago
Translation
Is a crappy casino. Where can I place an ad? Someone has to control the game .. I have a lot of money on it but no getting used to it .. And I don't want to be a millionaire. But a bit of fun .. these casinos don't exist. 200 Euro in 5 min maximum was gone ... bet 2 euros from 200 to zero nee pay a cent .. and the staff of live chat are very arrogant
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Marius,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I want to inform you that we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward them to me. Unfortunately, at this time, if we don’ have any evidence proving that something unfair is going on, there is nothing we can do.
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Marius,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
