The player from Spain had his account closed and was denied payment due to alleged violations of terms and conditions, despite having only made deposits and placed standard bets. The player stated he had placed three successful sports bets without being asked for verification and did not use any bonuses. After reviewing the situation, we concluded that we could not adequately evaluate the casino's investigation or reasoning for the account closure. Consequently, the complaint was closed as we were unable to assist further in this matter.
Foxygold Casino - Player’s account has been closed.
Amount: €2,400
Foxygold Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Foxygold Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
They have closed my account and refuse to pay me because they said i have Broken terms and conditions.
All i did was to make a deposit and win normal bets.
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Complaint Resolution Center Team Lead
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1 month ago
Dear MikeCoD,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 month ago
Translation
Hi, I've only played sports betting, I placed 3 bets and won all 3.
At no time was I asked for verification.
At no point did I want any bonus, however, when I entered they gave me a bonus of 540 euros, which I didn't use and when I withdrew I lost it.
I only played with real money
Automatic translation:
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1 month ago
Translation
I've attached the email they sent me. I replied asking them to explain why I violated the terms and conditions, and they told me they couldn't give me that information.
I'm afraid they can't since I didn't do anything illegal, just log in and place the normal 3 bets.
Automatic translation:
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Complaint Resolution Center Team Lead
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1 month ago
Thank you for your reply, MikeCoD. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
