The player from Sweden is having difficulty reaching customer support in his attempt to close his casino account. The complaint was rejected as the player stopped responding.
Freedom Casino - Player requests closure of account but lacks response.
Amount: ??
Freedom Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.9
Freedom Casino has a Safety Index of 2.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
They aren't responding in live support. I want them to close my account, but they're not responding.
Automatic translation:
Public
PR Assistant
Public
1 year ago
Hello kschetl,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freedom Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register into the casino? Did you try to contact the casino by e-mail support? What is the exact reason you want to block your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
PR Assistant
Public
1 year ago
Dear kschetl,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
