The player from Spain continues to receive unwanted SMS communications from the casino despite multiple requests to stop them.
Funbet Casino - Player is receiving unwanted messages.
Funbet Casino
Safety Index:Below averageSafety Index
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6.1
Funbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
4d 23h 15m 51s
Case summary
2 days ago
Public
Advanced Novice
Public
6 days ago
Translation
To this day I continue to receive SMS communications, even though I have repeatedly requested that they stop sending them. 
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 days ago
Dear marcrj7,
Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the unwanted communications from the casino.
To better understand your situation, could you please clarify the following:
- When did you first request to stop receiving communications?
- Have you kept any records or screenshots of your requests?
- What specific types of messages (SMS, emails) are you receiving? Are they always bonus offers?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Advanced Novice
Public
5 days ago
Translation
I receive SMS.
It has been requested for more than 6 months
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Thank you very much for your reply. Do you currently have an active account at this casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
marcrj7 has 4d 23h 15m 51s to reply
