The player made a deposit and played with a bonus. He decided to request a withdrawal and he sent all required documents to the casino. The casino accused the player of playing fraudulently and closed his account. He received his deposit back, but the casino did not provide any information about what the reason for this action was. We rejected this complaint because the player failed to react to our message.
Galaxy.bet Casino - The casino accused player of fraudulent activity.
Amount: €480
Galaxy.bet Casino
Safety Index:Below averageSafety Index
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5.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Tommi
Unregistered user
Public
5 years ago
Translation
I made a deposit of € 86 a few months back, to which I accepted a 100% bonus. I played around 1500 € bets the following month, but got bored because I set max bets. 50 € / bet on the payout limit. My max bet was also € 50, so the max odds were 2.00. The odds were also limited to min. 1.80 on the condition. I was disappointed as there was only a stated minimum limit (which wagers the bonus) for these terms, 1.80.
I decided to withdraw the balance of my Gaming account, about € 566. They sent me an email asking me to verify my account in order for my withdrawal to be approved. After submitting the required documents, they reported that I was playing "fraudulently," so my account had to be closed. They returned the original ￡ 86 deposit as a bank deposit, after which my messages were no longer answered. I did not receive information about the rule I violated, nor do I myself have any information about it.
I would not recommend this game service to anyone, as after the first bet was settled, nothing worked.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Hello Tommi,
Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. Let me ask you a few questions before I contact the casino. Do you have any screenshots of the communication with the casino? Is there any kind of evidence that could help us with your issue? You can send it to my email address [email protected] and hopefully I will be able to help you.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Tommi,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
