I deposited €200 into this casino and received a €400 bonus.

I then met the wagering requirements for the bonus and decided to withdraw €340.

However, the wagering requirements for withdrawals stated that I needed 1800€, and the terms and conditions only stated that it was 3 times the deposit amount.

I contacted support and got an insane response that the casino treats 

(deposit + bonus) as real money deposited and therefore requires 3x (200+400).

It is difficult to deduce that from the terms and conditions, and since it is a misrepresentation of good standing, I would like to call a representative of the casino to explain to me that their common sense is wrong.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblits Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when the incident happened? (date)
• Could you please share a screenshot or link to the bonus and its specific terms and conditions?
• Could you please share your correspondence with casino support regarding the supposed misrepresentation of the bonus terms and conditions? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

today

Thanks for the information provided.

Could you please share a screenshot of the bonus rules, or a link to the specific bonus you activated and played, confirming the wagering requirement of the bonus is 3x deposit only?

https://gamblits.com/promotions/?modal=bonus&id=7547

The wagering requirement for the bonus has already been met at 40 times the bonus amount.

The problem is that it does not appear from the terms and conditions that the wagering requirement for subsequent withdrawals is an additional 3x (bonus + deposit amount).

Thank you very much, andandjonnyx, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello andandjonnyx,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Gamblits Casino to join the conversation and participate in the resolution of this complaint.

Dear Gamblits Casino,

Can you please provide some clarification regarding the wagering requirements for the bonus mentioned?

Kind regards,

Adam

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear andandjonnyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Adam