The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had advised that the delay might have been due to ongoing KYC verification or a high volume of withdrawal requests. It had been clarified that if the player's account was verified and the withdrawal was approved, intervention would occur if the payout was not received within 14 days. The player had been requested to submit only one complaint regarding this issue moving forward.
Gamix Casino - Player’s winnings haven’t been received yet.
Amount: €500
Gamix Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Gamix Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 week ago
Public
Public
1 week ago
Translation
I made a withdrawal but the money hasn't been sent to me...I send messages to support but they don't answer me at all, they just tell me that all the representatives are busy...I send emails but I still don't get any response...I have tried many times to talk to someone but still no representative has been found to give me an answer.
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear daouasimi10,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Complaint Specialist
Public
1 week ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.
