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HomeComplaintsGangsta Casino - Player’s withdrawal is delayed.

Gangsta Casino - Player’s withdrawal is delayed.

Amount: €400

Gangsta Casino
Safety Index:High
Submitted: 23 May 2025 | Resolved : 02 Jun 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 month ago

The player from Finland had been waiting nearly three weeks for a withdrawal request made on 4.5.2025 at GangstaCasino, having received only 100 euros of his 500 euro winnings. Although support had claimed that withdrawals were processed in a queue, he found this unreasonable since a partial payout had already been made. The Complaints Team had facilitated communication with the casino, which acknowledged the delay and resolved the payment issues. The player had since received the remaining funds, but he expressed dissatisfaction with the lengthy wait and lack of explanation from the casino.

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1 month ago
Translation

I made a withdrawal request to gangstacasino on 4.5.2025, I'm still waiting for the money. I think the almost 3 week wait is unreasonable for the player. So I won 500 euros and the casino paid 100 euros but the rest has not arrived. I asked support about it and they claimed it was urgent and said that withdrawals are processed in a queue, which doesn't make sense because they already paid out part of the winnings.

Automatic translation:
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1 month ago

Dear Nikho, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gangsta Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

  • Have you made any successful withdrawals before?  
  • Could you please confirm that you have passed the KYC verification? 
  • Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia


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1 month ago
Translation

Hello!


This was my first time playing at gangstacasino so there are no previous withdrawals.


Yes, I can confirm that KYC has been completed and approved by the casino.


It was a first deposit bonus, which was cancelled upon withdrawal.


So I withdrew a total of 500 euros and the casino paid 100 euros in 2 days, now I've been waiting for the balance for almost 3 weeks.

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1 month ago

Thank you very much for your reply, Nikho. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.


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1 month ago
Translation

I sent you an email.

Automatic translation:
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1 month ago

Thank you very much, Nikho, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.


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1 month ago

Dear player and Guru administration, we apologize for the long delays in payment to this player, at the moment the situation with payment errors has been resolved and the payment should go soon

The payment schedule will be sent to the player to his email address by which he is registered

Sincerely, Gangsta Casino!

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1 month ago
Translation

Yes, the money came into my account, thanks for that! But still a bad gaming experience, waiting almost a month is simply too much and the casino didn't provide any reason.

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1 month ago

Hello Nikho and Gangsta Casino!


Nikho,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

www.kpvfaw.com

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