The player from Italy has requested his withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
GoalWin Casino - Player’s withdrawal has been delayed.
Amount: €500
GoalWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
GoalWin Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Hakim
Unregistered user
Public
5 years ago
Translation
It's 5 days and the money hasn't arrived. You just want them to deposit but if you win never return the money back
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Hakim,
Thank you very much for submitting your complaint. Please understand, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Considering that you have completed KYC verification successfully, if you don’t receive your winnings by the end of next week, please, let us know and we will try to help you. Thank you very much for your understanding.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Hakim,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
