The player from Spain is experiencing difficulties finding casino with Evolution Gaming. We rejected the complaint because the player didn't respond to our messages and questions.
HomeComplaintsGolden Park Casino ES - Player’s questioning Evolution Gaming software problems in Spain.
Golden Park Casino ES - Player’s questioning Evolution Gaming software problems in Spain.
Amount: ??
Golden Park Casino ES
Safety Index:HighSafety Index
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8.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
David
Unregistered user
Public
5 years ago
Translation
Hello, I wanted to know if anyone knows what happened to the Evolution Gaming software, since several casinos that used it have not been available for days.
Thank you
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear David,
Thank you very much for submitting your complaint. We have checked our accessible resources, and this is what we found:
"Evolution Gaming live casino goes down in Spain
Operators left without live casino product as Stockholm-listed supplier moves to bigger studio.
Evolution Gaming’s flagship live casino product is down in Spain as the supplier moves between studios. Several of Evolution’s Spanish-facing operator partners are currently without a live casino offering in the country."
Unfortunately, I’m not able to tell you, if this is permanent or temporary. I hope this will help. Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for bringing this matter to our attention.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
