Cristina from Portugal is angry that she was not able to claim any bonus.
Goldrun Casino - Player is complaining on misleading advertisements.
Amount: €2.5
Goldrun Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Goldrun Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Cristina
Unregistered user
Public
5 years ago
Translation
Misleading Advertising No Bonuses None
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Cristina.
Thank you for submitting your complaint. We are very sorry to hear about your troubles. Could you please be more specific? Which bonus did you try to take? What happened afterwards?
Public
Head of Casino Research
Public
5 years ago
Dear Cristina,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
