The player from Italy deposited approximately €500 and won €800 at Goldspin Casino. However, upon planning to withdraw, he encounters a code 403 error that restricts access based on his location, despite having registered and played without issues previously.
Goldspin Casino - Player's account access is restricted.
Amount: €800
Goldspin Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Goldspin Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 19h 59m 54s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Good evening,
I registered at Goldspin Casino. I think I deposited around €500 in a week and a half, €300 this evening. Luckily I managed to recover around €800 with a win in the Monopoly game. I got to over €800 to decide to stop at €800 clean. I would then have to authenticate to be able to withdraw. Out of the blue it tells me that visitors from my country are not allowed in the game with code 403. They do not accept visitors from our country. Now, this is new to me, first because there were no problems during registration, secondly they let me deposit and play without any problems. Now that I have a positive account I can't even access the site. Can you help me please. I don't know what to do. Thanks
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
3 days ago
Dear stepimat22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.
- Could you please clarify when exactly you created your casino account, and when was the last time you accessed it?
- Which country did you choose during registration?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 days ago
Translation
Good morning, I don't know what happened yesterday but after the complaint, by removing the home wifi from the noble device and using only the data connection, everything was restored. I made a withdrawal request, verifying the account. Now I'm waiting. I'll let you know the timing. Thank you very much, for now, for your availability.
Automatic translation:
Casino Guru is examining the case
