The player from Brazil deposited money into their casino account, but the balance did not update accordingly. They highlight the lack of customer support via email and chat. The complaint was rejected because the player didn't respond to our messages and questions.
Gplay.bet Casino - Player’s deposits are not reflected in the account balance.
Amount: 200 R$
Gplay.bet Casino
Safety Index:Fresh casinoSafety Index
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7.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made two deposits to this casino and it didn't show up in my account. The email doesn't exist and there's no one in the chat to respond.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear alessandra80oliveira,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear alessandra80oliveira,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
