The player from Ukraine is facing issues while trying to withdraw money from the casino. We closed the complaint because the player didn't reply to our messages and questions.
Grand Spin Casino - Player's withdrawal request delayed.
Amount: 20,300 ?
Grand Spin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Grand Spin Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Complaint Specialist
Public
1 year ago
Dear Irina10,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?
If there’s any relevant communication, please forward it to [email protected]
Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar suspicious case just recently.
I hope we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 year ago
Dear Irina10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
