The player from Argentina wishes to close her account. We rejected the complaint because the player didn't respond to our messages and questions.
Greenplay Casino - Player’s inquiring about account cancellation.
Amount: $462.17 ARS
Greenplay Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Alma
Unregistered user
Public
5 years ago
Translation
They have debuted my account, I did not even know about this page I want to have this canceled.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Alma,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details, so I can assist you accordingly? Do you wish to close your account? Did I understand it correctly? Did you have any money deducted from your account?
Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Alma,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
