The player from Ukraine has requested his withdrawal two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
HITLOTO Casino - Player’s struggling to receive his winnings.
Amount: 3,000 ?
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Сергей,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.
I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (http://www.kpvfaw.com/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Additionally, please check our recommended casinos for Ukranian players: http://www.kpvfaw.com/top-online-casinos#tab=RECOMMENDED.To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Finally, if there is any supporting information for your case, forward it to my email address [email protected] or post it here when replying. I will be waiting for your response patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Сергей,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
