The player from Ukraine is having difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
HITLOTO Casino - Player’s struggling to withdraw his winnings.
Amount: 10,000 ?
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Андрей
Unregistered user
Public
5 years ago
Translation
Do not withdraw funds the second day
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Андрей,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.
I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (http://www.kpvfaw.com/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Additionally, please check our recommended casinos for Ukranian players: http://www.kpvfaw.com/top-online-casinos#tab=RECOMMENDED.To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Finally, if there is any supporting information for your case, forward it to my email address [email protected] or post it here when replying. I will be waiting for your response patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Андрей,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
