Kontoid. 61294785

Ich muss mich beschweren, ich frage dort warum man jetzt beim anmelden ein h?kchen setzen muss *mit meiner unterschrift best?tige ich....* ich recherchierte etwas und merkte leider das hitnspin keine lizenz für deutschland hat. ich hatte jedoch vorher 300 € eingezahlt um bonusguthaben zu bekommen von 450€ ... nach meiner frage sperrten die mein konto das ich weder spielen noch einzahlen noch irgend was konnte... die 450€ verfielen... somit m?chte ich auch meine 300€ von der einzahlung zurück.... frechheit wie ich finde... der support schrieb ich solle mich per mail an die wenden und sagen das ich nicht spielsüchtig bin... total bekloppt die leute.... das konto k?nnen die auch weiter gesperrt lassen, da sie keien gültige lizenz für dt besitzen und es somit illegal ist.

Dear goetti007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account in the casino.

To better understand your situation and to assist you, I would like to ask you a few questions:

• Can you please confirm the exact date when you registered your account?
• Did you receive any communication from the casino regarding the reason for the account suspension?
• Could you provide screenshots or details about your interaction with the support team?
• Have you attempted to reach out to the casino regarding your deposit and its status?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

registrierungsdatum war der 12.10.2024 08:54:52 und nein keine mitteilung warum wieso etc. ich habe keine screenshots und ja ich fragte beim support nach... aber da kam ich müsse eine email an die senden wo ich reinschreiben soll das ich nicht spielsüchtig bin (?).

Hi,

Thank you for your response and for providing the registration date.

Could you please confirm whether you ever mentioned or implied to the casino that you might have a gambling problem — either during live chat or in any other communication?

Additionally, if you have any relevant emails or messages from the casino regarding your account being blocked or their request to confirm that you're not addicted to gambling, please forward them to [email protected]. This will help us assess your case more accurately.

Looking forward to your reply.

Hallo, nein ich habe niemals erw?hnt das ich ein spielproblem habe!

auf nachfrage im chat wurde ich dazu aufgefordert dem support eine email zu schreiben das ich nicht spielsüchtig w?re. ich habe leider keinen zugriff mehr auf das konto um zu gucken ob im chatverlauf noch was zu finden w?re.

Thank you very much, goetti007, for providing all the necessary information. I will now transfer your complaint to my colleague, Michal ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

vielen dank ??

Hello goetti007,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear HitNSpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear Michal

We've looked at player's account, it is blocked due to potential gambling problem.

The player has EUR8.54 on the balance, which is below the withdrawal limit.

Can you please specify re the requested 300 eur?

Regards

Dear HitNSpin Casino,

Could you explain to me what exactly the bases were for the account closure? Also, do I understand correctly that the player had played their deposit of €300 until he was left with €8.54?

Ja das tat ich, habe die 300 € um 450 € Bonus zu erhalten. Die ich dank Sperrung ja nicht hatte. Also w?re der vertrag nichtig. Ich würde gern ?m?gliches Spielproblem" genauer definiert haben. Zahle ich meine Rechnungen nicht mehr oder wie kommt man darauf??

Ich k?nnte mir auch vorstellen einen Anwalt damit zu beauftragen der dann wohl alle Eins?tze fordert, da es ja keine gültige Lizenz für Deutschland gibt.

Hello Michal

Yes, confirmed, the 300 eur was played. The remaining €8.54 was received due to loyalty points exchange.

Could you explain to me what exactly the bases were for the account closure?

-->The operator detected signs of gambling addiction and reacted accordingly.

And since there was no money left of the player's balance - the account got closed.

Hope this explains.

Regards

Dear goetti007,

I have to inform you that it's the operator's right to deny the service to players if they feel like they are exhibiting patterns of problematic gambling. It is their decision to be proactive in these cases, and they have the full right to do it, as is your full right to go and register at any other casino available to players from your country. At the end of the day, player protection is the most important thing, and casinos would not block a player (for them, a potential long-time customer) if they did not have a valid reason to do so.

However, of course, mistakes can happen, and if you feel like you have been incorrectly flagged as a player with a gambling problem, I would suggest that you take a responsible gambling test, so you can be sure that you have everything under control.

Can you confirm the fact that you have played down the €300?

Ja das tat ich, habe die 300 € eingezahlt um 450 € Bonus zu erhalten. Die 300 verspielte ich, korrekt aber die 450€ Bonus nicht dank Sperrung. Also w?re der Vertrag nichtig. Ich würde gern ?m?gliches Spielproblem" genauer definiert haben. Zahle ich meine Rechnungen nicht mehr oder wie kommt man darauf?? Komisch das die Sperrung gleich nach der Lizenzfrage für Deutschland kam. Also einfach nur Betrug was die hier abziehen. Die 300 € h?tte ich nie eingezahlt wenn da nicht die 450 € Bonus dazu gekommen w?ren.

Ich k?nnte mir auch vorstellen einen Anwalt damit zu beauftragen der dann wohl alle Eins?tze fordert, da es ja keine gültige Lizenz für Deutschland gibt.

Clarifying the "I would like a more precise definition of "possible gambling problem.":

"You don't win anything here...

I have the feeling the RTP isn't right here at all... or I just have zero luck here

How do I delete my account

I would like to get my losses back

I'm giving you the opportunity to resolve this without a lawyer ..."

And so on

This gave a reason for operator to close your account.

Regards

jetzt ist es ja einfach stücke hinzuwerfen, die monatelang auseinander liegen... 1. nach 1000 spielen ohne feature und ohne gewinn, kann die frage nach den rtp mal aufkommen... 2. ich habe nirgends einen button dafür gefunden und es stand auch nirgends was darüber, zudem eine normale frage... 3. letzteres kam nach der ersten sperre, wo ich noch zugriff auf den acc hatte, aber dort nichts mehr machen konnte...

ich schlie?e das hier mal ab, führt ja irgend wie zu nichts... ich m?chte meine 300 € zurück, da ich diese nicht richtig aussch?pfen konnte siehe 450 € bonus der unberührt blieb durch ihre sperrung. sollten sie dies ablehnen wird ein deutsches gericht darüber entscheiden ob alle verluste an mich zurückgeführt werden müssen und da sehe ich die erfolgschance bei über 50 prozent da sie nur über eine lizenz in malta verfügen und sie auf ihrer seite keinen hinweis bei der anmeldung gaben, das sie keine lizenz in deutschland besitzen.

Dear goetti007,

Unfortunately, I have to inform you that I will not be able to help you in this case. As I have mentioned in my last reply, it's the operator's right to deny the service to players if they feel like they are exhibiting patterns of problematic gambling. And, since you have played in your deposit, there is no refund to be made in this case.

Regarding the license you keep mentioning, regrettably, at www.kpvfaw.com, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The ${casinoName} review on our platform includes the following information: If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at http://www.kpvfaw.com/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.