Hello. I have a problem with this casino. I get emails daily. I have contacted them multiple times to stop sending me promo emails as am I addicted and blocked myself from casinos. I dont want to get any of emails from them. They say that they cant stop sending those mails. They have unsubsrice link that only leads to their casino site. You basically cant block messages by yourself. They keep telling that it is up to their marketing company and they cant do anything. I have never seen casino to act this poorly for this important matter. They dont really care. I hope you could help me with this.

Dear Henmah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly you self-excluded yourself from the casino? Do the spam emails come from the same email address all the time or is the sender different each time?

Thank you in advance for your reply.

Best regards,

Tomas

Yes. I have self excluded due my gambling addiction. The sender is the same.

We've closed the complaint as per the player's explicit request to delete the account and the details from the website.