The player from Australia had her winnings voided due to alleged breaching of promotional terms and conditions. We rejected the complaint because the player didn't respond to our messages and questions.
House Of Pokies Casino - Player’s winnings have been confiscated.
Amount: A$700
House Of Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
House Of Pokies Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kathleen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with a bonus play or without accepting any promotional offer? The best way to verify this, would be forwarding your game or bonus history to [email protected]. Furthermore, please could you confirm that you have completed KYC verification successfully in the past? I hope we will be able to help you as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kathleen,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
