Last August, I participated in a deposit bonus promotion and successfully cashed out $8656.

When I contacted chat support because my withdrawal request was not being accepted, I received a vague response that the relevant department was currently investigating the matter.

I have been in contact with support since then, but all of the answers have been vague, and I have been waiting for my withdrawal for over six months without knowing what kind of investigation they are conducting.

I have previously withdrawn around $7000 from this site so I am wondering if further investigation is really necessary.

Please help us resolve this issue.

Dear kotanie4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before requesting the withdrawal?
• When exactly did you make the last successful withdrawal, and how many days did it take to be processed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I played live casino and slots on this site.

I especially spent a lot of time playing the slots.

I have already completed my identity verification during my previous withdrawal and have not been asked for any new documents.

The last withdrawal is on 8/27/2024.

In that case, the withdrawal was completed in less than 24 hours.

Thank you very much for your reply, kotanie4. Do you currently have access to your casino account? Can you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

You can access your casino account.

This is your deposit and withdrawal history.

All correspondence with the casino will be forwarded to the email address listed, so please check it.

Thank you very much, kotanie4, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kotanie4,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Hunt Casino representative to join this conversation and participate in resolving this complaint.

Dear Hunt Casino,

Could you please state why the player's withdrawal has not yet been processed and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have received a promise from Hunt Casino to reply. Thank you, Hunt Casino.

Dear kotanie4,

I have tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates with an unverifiable license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Stefan, Casino Guru