The player from Thailand has deposited funds into their account but now they’re experiencing difficulties to access it. We rejected the complaint because the player didn't respond to our messages and questions.
i1scr Casino - Player’s struggling to access their account.
Amount: 500 ?
i1scr Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
???????
Unregistered user
Public
5 years ago
Translation
I don't have user games But i already deposited And I can not enter Contact me by email
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Piyamat,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more details, so I can assist you accordingly? Have you been experiencing difficulties accessing your account? Did I understand it correctly? Have you deposited any funds? I hope we will be able to help you to resolve this issue as soon as possible. Tank you very much in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Piyamat,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
