Hello Casino Guru,

I’m facing a serious issue with Instant Casino. I created my account there because they advertise instant withdrawals. I have $23,000 CAD pending in my account, but I’m only allowed to withdraw $6,000. Despite not using any bonus money, my withdrawal is still pending and I haven’t received any of my funds yet.

This situation is causing me a lot of stress and frustration. I feel misled by their advertising and their refusal to process my withdrawal properly.

Please help me get my money back.

Thank you,

Sid

Dear sidharthdua,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi there,

I initiated a withdrawal this morning, not two weeks ago, yet I still haven’t seen any progress. The reason I joined this platform was because it was advertised as offering 5-minute withdrawals, but it has now been over 6 hours with no updates.

I have sent multiple emails and have not received any response. Please look into this matter and update me on the status of my withdrawal as soon as possible.

Dear sidharthdua,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear sidharthdua,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.