The player from Mexico had her account blocked after a withdrawal request. We rejected the complaint because the player didn't respond to our messages and questions.
InstantBingo Casino - Player’s account has been blocked.
Amount: $70
InstantBingo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
InstantBingo Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Sonia
Unregistered user
Public
5 years ago
Translation
I made a refund and the casino took more than 3 days after they closed my account, I can no longer access and they do not give me an answer on their support.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Sonia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received all your winnings before your account got closed or are there any funds being still held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Sonia,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
