I have requested a withdrawal using the same method I deposited the money with. Swish.

Interwetten can handle payments with Swish through an automatic service (api) or manually. In both cases, the transaction takes place in one second.

Interwetten deducts a fee of SEK 20, which Swish does not recommend as the service is always free for private individuals.

Despite the fee and guarantee of "fast and easy withdrawal", Interwetten has not paid out after two days.

Dear svaergan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi! I have played a lot before on interwetten without any problems. It is the first time I use swish for deposits and withdrawals but as a Swede I am very used to swish as a payment method. It is not something that can be delayed. Most casinos that use swish make payments automatically with API. In any case, it does not matter what time or if it is on Christmas Eve the money is paid out. They always go directly into the recipient's account.

If you want to use Swish as a payment option, it is important to follow their terms and conditions and I think Interwetten is abusing that.

I've been waiting two days, not weeks. But it shouldn't take more than five minutes.

I have been in contact with Swish customer service and they share my opinion.

Case solved! The money in the account minus 20 sec I'm still satisfied

Dear svaergan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

www.kpvfaw.com