I haven't been able to get in contact with irock.bet for months since i sign up and made a deposit none of the contact numbers is working

Dear Mintee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with www.irock.bet.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino?
• Do I understand correctly you made one or more deposits in the casino? Are you able to access your deposit history and take a screenshot if possible?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The deposit that was made and the email date and time was sent.

Thank you very much, Mintee, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Mintee,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the iRock.bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear iRock.bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

My account Number on irock.bet is IRK17226

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok

Dear Mintee,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Romi