Hi i make withdrawal for 4000zl and my acoout is blocked. They send me only this and they dont want give me explanations.

Dear drybicki4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you been asked to complete account verification in the casino? Have you submitted the documents necessary to complete the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was playing about 2 weeks, I play a lot of hacksaw like Ze zeus and Le Bandit, i used my balance, yeah they asked me about veryfication and i send them my documents and the veryfication was completed

Thanks for your reply.

• Could you please advise which documents you were asked to provide?
• Which types of documents have you provided?
• Did the documents match the personal information you entered in your profile?
• Did the casino refund your last deposit?

Dear drybicki4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent them bank account statemnt, everything match with personal documents. Casino didn't refund me last deposit

Thank you very much, drybicki4, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello drybicki4,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite iWild Casino to join the conversation.

Dear iWild Casino,

Can you please provide more information on why the player's account was closed? If the information can't be shared publicly, please forward it to me at [email protected]

Dear Michal,

We would like to inform you that the player's account has been closed due to a violation of our Terms and Conditions, specifically related to the use of delayed rounds, which are strictly prohibited on our platform. The relevant evidence has been sent to the email address you provided. We appreciate your cooperation in addressing this matter.

Best regards,

iwildcasino representative.

Thank you for your response and the provided evidence, iWild Casino Team.

Dear drybicki4,

Following a thorough examination of the information and evidence provided by the casino team, it has been concluded that your gameplay involved the delayed rounds technique, which is not permitted, as mentioned above.

Unfortunately, after gathering all the necessary information and evidence, we are forced to reject this complaint because you have breached the casino rules. We strongly recommend that you carefully review the bonus terms and conditions before activating any bonuses to ensure full compliance with the rules.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru