Hi there..i have been informed by youre collegue to file a complaint here to my casino that is not listed here and to folow next steps at youre advice

Casino name is iwinfortune1.co

Username [hidden by www.kpvfaw.com]

Been submited my withdrawal on 28th may and hasnt been processed...been contacted them everyday and keep getting same automated message and nothing is changed...i hope that i can get any help here....i have to mention that i sent them emails on support but there is completly ignored thank you

Dear Dracula506, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Iwinfortune Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshot of your withdrawal request?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi there!at first i have mentioned that casino name is iwinfortune1.co

As for kyc i passed succesfully.

I had an withdrawal before and have benn completed in 7 days on 3rd may to 9th may completed

The acumulated winning are from my deposits and didnt use any bonuses

Thank you very much for your reply, Dracula506. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Email sent to you thank you

This is what i get from them when i ask about my withdrawal....can i get any help?or advice.,thank you

Thank you very much, Dracula506, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Dracula506,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite iWinFortune Casino representative to join this conversation.

Dear iWinFortune Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka