The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Joka Room Casino - Casino website doesn’t load properly.
Amount: A$50
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Angus
Unregistered user
Public
4 years ago
Depsoited and now your website wont load up at all. my internet connection is 100%!
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Angus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 48 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots and try to clear cache & cookies.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Angus,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
