hi I am Vip member with both Joka room and  pokie pop and I have  put through thousands and I have all of a sudden not been able to access my account tried to contact  c intact nothing pokie pop said tech issue will be fixed within hour 3 hours has passed and still can’t and I can’t get hold of Joka room sent emails no response 

Dear Suzanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

Dear Suzanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there seemed to be a tech issue it has been resolved now thank you 

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.