The player complains that the casino keeps calling him and sending him text messages.
Joka Room Casino - Player upset with the casino’s marketing practices.
Amount: ??
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Casino Quality Specialist
Public
5 years ago
Dear Shawn,
Thank you for submitting your complaint and I am sorry for your negative experience. I am wondering if you have an account with this casino. Do you? Also, do you agree with Casino Guru contacting the casino about this issue? If yes, could you pass me your username in this casino to [email protected]? I hope I will be able to help you as soon as possible. Thank you very much for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Shawn,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
