The player from Germany has used expired promotional code for welcome bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Kaiser Slots Casino - Player wishes to activate welcome bonus.
Amount: €10
Kaiser Slots Casino
Safety Index:HighSafety Index
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8.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Maik
Unregistered user
Public
5 years ago
Translation
Hello I think it's cheeky what some online casinos allow themselves. I signed up for these bad Casino Kaiser slots with this bonus: New Players Only 18+. Minimum deposit: € 10. Maximum bonus: 100% bonus up to € 70 and 30 spins [Starburst]. Bonus bets: x35 (deposit bonus). Promotion code: EP30. Right of withdrawal & full terms and conditions apply. Up to 31/12/2020. valid. So far so full of expectation I paid 10 euros with the bonus code mentioned above, it has the code WITHOUT ERROR MESSAGE AND THIS CODE IS STILL VALID OR NOT ACCEPTED which is also not normal. 10 EUROS were on my account without bonus without free spins so I had to I hang out with their support, which took me 30 minutes to get in touch. I told them about my problem to idiets and the answer was: sorry you took the code from another website that is no longer valid. So I pressed them a nice text if they want to be kidding me. Unfortunately without success I recommend everyone to not register with this scam casino VERY CLEAR BLACK LIST.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Maik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have asked the support to activate any other welcome bonus? Please forward me any relevant communication between you and the casino. My email address is [email protected]. Furthermore, did you play your €10 deposit or not yet? I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Maik,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
