The player from Czech Republic is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.
Kartá? Casino - Player complains that he didn’t receive Registration bonus.
Amount: 400 K?
Kartá? Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Kartá? Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The entry bonus of CZK 400 was not credited after verifying the full account. false promo !! 
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.casino-kartac.cz/text_img/42466MjN.pdf:
"Each new Player can only receive the Entry Bonus once. In the event that the Player has obtained
Entry Bonus or any other benefit based on prior registration with the Operator, this Player is not entitled to getting the relevant bonus, even if they meet the other conditions."
Could you please advise if you have received any other free bonus previously in this casino? Have you tried to communicate this issue with casino?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Hello,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
