The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
Kartá? Casino - Player’s criticizing false advertisement of bonus.
Amount: 400 K?
Kartá? Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Kartá? Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Luká?
Unregistered user
Public
4 years ago
Translation
After full registration, you must first spin 3200 CZK from your own and only then you will receive a bonus of 400 CZK. It's a scam
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Luká?,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:
Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.
Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Luká?
Unregistered user
Public
4 years ago
Translation
You will get 100 CZK for registration, but not the tech 400, even if the conditions are the same.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Luká?,
I’m not sure if I understood you correctly. The rules are not the same for 100 K? and 400 K?, please see below:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Luká?,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
