i won 9820$ after using a 100% welcome bonus they offer me. i deposited 500 dollars. ive been playing with this casino since may 23rd.

im fully verified on the casino and i already got 3000 out of the 9820 dollars i won, but now i request another 3000 dollars (as that's my withdrawal limit) and its been pending for over 2 weeks now.

the first 3000 i withdrew was approved after 1 day.

ive talked to my vip manager about this issue multiple times and shes of no help. all she tells me is to be patient and to wait longer. its not normal it takes this long.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Could you please share with me a screenshot of your withdrawal request and your communication with the casino VIP manager as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

hello,

ive sent you an email with all the relevant information. i have passed verification and im fully verified. i even got the first 3000 withdrawal processed to me after one day of waiting. its the second batch of withdrawal request that ive been waiting for over 2 weeks + now.

thank you

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, dear player!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Lamabet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.