The player from Greece had two pending withdrawals of €500 each dated January 23rd and January 26th, despite having completed a previous withdrawal successfully. Even though their account was verified, they continued to face delays and received unhelpful responses from support. The issue was resolved as both withdrawals were successfully paid, and the complaint was marked as 'resolved' in the system.
Legiano Casino - Player’s withdrawals are delayed.
Amount: €1,000
Legiano Casino
Safety Index:HighSafety Index
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8.6
Legiano Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I have 2 pending withdrawals of €500 each. One from January 23rd and the second from January 26th. I have not used any bonuses and my account states that it does not require verification and is verified. I successfully made another withdrawal of €100 on January 11th, 2025. I contact support via chat daily and they always tell me they're sorry for the delay and not to worry. Please do something about this.
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Public
PR Assistant
Public
5 months ago
Hello Dimielal,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you register your account?
- Did you play casino games or sports betting?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Good morning Nick! The first time I created an account at legiano was 10-01-2025. Without being sure though. 10-01 was definitely the first time I made a deposit to play. I only played casino games and the last time I talked to them via chat was 30-01-2025. I send them every day. I ask them what stage my withdrawals are at and why they are delayed. Their answers are that they are sorry for the delay. That they have been in the final processing stage for days but do not know why they are delayed. And that there is nothing they can do for their part other than to inform the financial department about the delay.
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Public
5 months ago
Translation
I just received the 500! And I have so many more pending! Good again
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Public
Public
5 months ago
Translation
Both withdrawals were paid! You can close the complaint!
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PR Assistant
Public
4 months ago
Dear Dimielal,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
www.kpvfaw.com
