The Legiano casino is deliberately delaying the processing of my withdrawals for over 3 weeks. I have made 3 withdrawals on 2/1, 3/1, and 4/1, and yesterday they only processed 1 out of the 3, whereas previously they would complete all 3 at the same time. At this point, I really don't know what else to do. We are talking about major scammers here.

Dear Johnytsouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I noticed that you already had one active complaint about the same issue at this casino:

http://www.kpvfaw.com/legiano-casino-player-s-withdrawals-are-delayed-1

• Do I understand correctly that you received those withdrawals? If you did, when exactly?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They completed my withdrawals after about 2.4 weeks each time, now it's been 3 and yesterday they only completed 1 of the 3, while the previous times they completed at least all of them.

Thank you for your reply, Johnytsouk. Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

What is the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Withdrawals are made via bank transfer like all the times I made a withdrawal, I'm still waiting for a withdrawal from 4/1 and I have two more from 21/1

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Whenever I contact them, they always reply with the same message, saying they are very sorry for the delay, that my money is safe and that I will receive it as soon as possible.

Thank you very much, Johnytsouk, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Johnytsouk,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Legiano Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Legiano Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Yesterday they completed 3 more of my withdrawals after 2 weeks of waiting, each time they are 2-3 weeks late.

Dear Johnytsouk,

Is there any amount remaining, please?

Thank you.

Romi

Dear all,

Thank you for reaching out!

We are looking into the matter and will provide updates as soon as possible.

Best regards,

Legiano team

Greetings all.

Thank you, Legiano team.

Dear Johnytsouk,

Could you tell us if there is any remaining amount, please?

Respectfully,

Romi

The issue has been resolved, please close the complaint.

Thank you, Johnytsouk, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

www.kpvfaw.com