Good afternoon, I have 3 active withdrawals, one €250 from 4/5, one €100 from 6/5 and one €500 from 7/5. The reason I am complaining is because again the first one has been delayed and I consider it necessary to file a complaint because the rest will definitely be delayed. Today I asked them since 3 business days have passed why I did not receive my money and they told me again the same automated message that you owe a small delay and not to worry. It is not possible to send a message every time to receive our money.

Dear zwigz1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They have never asked me for verification! It's just that this particular casino seems to operate this way in order to cancel withdrawals.