The player from Brazil reported that LNBet Casino had closed their account unexpectedly after they won, accusing the casino of scamming. They claimed to have lost 100,000 reais (approximately 20,000 dollars) and were unable to access their account after two months. The Complaints Team had attempted to gather further information to assist with the case but received no response from the player. Consequently, the complaint was closed due to lack of cooperation from the player.