Paul, a player from Germany, played a blackjack with real money, finished at €1500, and the casino deducted his winnings because there is a max bet limitation in this game. This case was successfully resolved.
Loki Casino Online - Real money winnings were confiscated.
Amount: €1,500
Loki Casino Online
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Loki Casino Online has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I have deposited and played with real money, I have played blackjack and played there in the casino maximum possible use of 100 €. When I wanted to pay out 1500 €, the casino denied this because the terms of the maximum 50 € may be used. But then that would have to be adjusted in the software so !!! Otherwise cheating
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello, Paul.
Thank you very much for submitting your complaint through our website. We highly appreciate you bringing this issue to our attention. We went through the T&Cs of the Loki Casino, but we couldn’t find this condition. Could you provide us with the exact statement which you have received from the casino, please?
Best regards, Jozef
Public
Public
5 years ago
Translation
Point 10.8 states that the maximum bet per bet / spin is € 50. Should it be technically possible to bet more, the casino reserves the right to withhold the winnings.
After a week, the prize was then paid on multiple requests and a complaint to the MGA. Nevertheless, I advise caution!
Edited
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