Since January 2025 I don't have access to loot.bet betting site. Earlier before they whenever I wanted to login to my account there was always a pop up message that says they are on site maintenance. Coming to February I can't have access anymore. I can't even email them or chat their support. I have 106$ in my account with them. I will be very grateful if you can help me recover my lost fund

Dear Onyeze2030,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Have you tried contacting customer support via email either now or in the past, when the casino website was still running?
• Have you made any successful withdrawals from this casino before?
• Have you made any deposits to the casino in the past?
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have tried contacting the support but no response from them.

I have made several withdrawal before.

Yes I have made deposits in the past.

Yes my account is fully verified.

Thank you very much, Onyeze2030, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Onyeze2030,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a LOOT.BET Casino representative to join this conversation and participate in resolving this complaint.

Dear LOOT.BET Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan Manson