The player from Bulgaria had been waiting for 8 months for her withdrawal requests to be processed, despite having submitted all required documentation. She had provided transaction IDs and received repeated assurances from the casino that her funds would be transferred, but no action had been taken. The Complaints Team was unable to proceed with further investigation or provide potential solutions due to a lack of response from her. Consequently, the complaint was closed, but she retained the option to reopen it in the future.
LottoPark Casino - Player’s withdrawals have been delayed for 8 months.
Amount: 7,500 USD?
LottoPark Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
LottoPark Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear milenastavreva73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lottopark. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Can you please share the screenshots of your current withdrawal requests?
- Have your requests been rejected or have they been pending since the last year?
- Have you made any successful withdrawals before?
- Could you please confirm if you have passed the KYC verification and when?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear milenastavreva73,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
www.kpvfaw.com
