The player from Germany has been experiencing technical glitches while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
L?wen Play Casino - Player has been experiencing technical difficulties.
Amount: €10
L?wen Play Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
L?wen Play Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
4 years ago
Translation
Hello, I noticed that the pages are always hanging or hacking. So the money is downplayed. Then I would always be kicked out. ultimately paid in nothing won. which is weird.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Diana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, along with any relevant communication to [email protected] and advise if this were an isolated case or it has happened in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Diana,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
