Thorsten from Germany has a problem with his payout. When he tried to make a withdrawal, he got an error message every time. The customer support is slow and unable to help him.
LuckMe Casino - Player has a problem with a payout option.
Amount: €300
LuckMe Casino
Safety Index:Fresh casinoSafety Index
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7.0
LuckMe Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Thorsten
Unregistered user
Public
5 years ago
Translation
Options such as Skrill Neteller or Paysafecard are offered as a payout option.
After getting all the required documents ready, an error message came to every payout request.
The support is a joke slow and incompetent, they refer to the payment providers.
How can it continue?
Thorsten
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Thorsten.
We’re very sorry that you have a problem with this casino. Did you try to delete your cookies or try a different browser? Sometimes, it can help with error messages like this. Could you please make a screenshot? What did the casino support tell you?
Public
Thorsten
Unregistered user
Public
5 years ago
Translation
The support offered to pay me over the provider Muchbetter.
I'm currently waiting to see if that happens.
I have failed all other payout options so far.
I can only advise against every player from this casino.
Edited
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
OK, I will keep the complaint open until you confirm that you have your winnings on your account.
Public
Head of Casino Research
Public
5 years ago
Hello Thorsten.
Did you withdraw the winnings? May I close the complaint?
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
