I sent the withdrawal request 4 times, and one time they told me I had sent an account instead of a code.

Due to their delays, I canceled the withdrawal 4-5 times, increasing the amount each time, but then odd numbers came out about 15 times, and I emptied the account. I still lost time, not money. It's frustrating that they do this because they basically receive the money in 5 seconds but want to pay it out in 3-4 days. In the screenshot, you can clearly see that there are 18 digits. I'm looking for a quick and accurate solution, not like their slow withdrawals.

Dear luisperez,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Please understand that the worrying thing is that the data sent gives the reason why the transaction couldn't be processed, and that reason is invalid because the key in question is correct and you can receive payments. I was thinking of just asking for 439, but seeing how they play with customers, now I want them to respond with 5000 for the lost time and trauma they cause.

Dear luisperez,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear luisperez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close it like I told you, the wait made me lose all my balance.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.