I have been contacted by a vip manager from the casino lucky7even on WhatsApp to open an account and offered me a bonus 200% plus 200spins. I opened an account and I deposited a 100 CAD after successful deposited my account got closed right away. I have contacted the customer support and the vip manager and informed them regarding the issue but they didn't solve the issue and didn't refund my money back to my credit card.

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Dear Alprince2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky7even Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was there any gaming activity on your player's account?
• Were you in contact with the casino's support or the VIP manager? What response have you received?
• Could you please share with me your communication with the casino after your account was blocked? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't played any game at the casino or any activity. The account was closed right away after successful deposit.

Yes I was in contact with VIP manager whi contacted me in the first place and made to open an account.

I will send all to your email.

Dear Alprince2001,

Have you received any follow-up messages from the casino regarding your account or refund?

Please let me know about any further developments.

I have received that they already transferred the money. Today I received some money 11 KD which is less than 50CAD. They didn't transfer the whole amount. I have sent them message but they didn't reply how they transferred.

Thanks for the update.

Did the casino explain why they only returned 50 CAD?

Did the casino acknowledge any mistake?

Did the casino decide to refund the remaining balance to you?

Nothing they did.

They replied that they sent 100CAD and i sent them the transaction received with details which only 50CAD received.

Thank you very much, Alprince2001, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Alprince2001,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky7even Casino representative to join this conversation.

Dear Lucky7even Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Mirka,

Thank you for reaching out and bringing this to our attention.

We’re sorry to hear about Alprince2001's experience and appreciate your patience while we looked the issue.

Upon reviewing his account, we can confirm that a refund was successfully credited on April 3rd, in two separate instalments of 50 CAD each.

If there's anything else you need or if you have further questions, please don’t hesitate to let us know.

Kind regards,

The Lucky7even Team

Dear Lucky7even Casino,

Could you please send me evidence of the payouts to [email protected]?

Thank you for your cooperation.

Thank you all,

I would love to have a copy as well.

Bcoz casino stated that the 100$ was sent and never mentioned i was sent into 2 payments 50 + 50. Additionally I sent the transaction copy to the casino which it was only 50$.

Thank you

Dear Mirka,

A confirmation email detailing the transaction has also been sent to you for your reference. It shows that actually the full payout amount was sent in one go. We will also pass this directly to Alprince2001.

If the funds appear to have been received in smaller instalments or if there is a discrepancy in the displayed amount, this is likely due to the bank’s internal processing.

We kindly advise the player to review their full bank statement and contact their bank directly for further clarification.

We remain available for any additional support should it be needed.

Best regards,

The Lucky7even Team

Dear Alprince2001,

I've received evidence from the casino, that the whole amount has been sent from their side (which should have been divided by bank).

Could you please send me your bank statement from April 1st until now?

Thank you.

Hello,

As I mentioned before I have received only 11.31 KWD which is 50CAD. I have deposited 100 CAD the casino sent in EUR I should receive exactly what I sent in Canadian.

I will get my statement and share it with you.

Thanks Mirka??

Dear Alprince2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay. I'm just waiting for my bank statement as the month of April is just over.

Hello Mirka

I need more time to get the statement.

Dear Alprince2001,

Would you be able to specify, when you will be able to share the bank statement?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.