Lunubet Abzocke

Ich hatte einen Bonus von 20 freispiele im Spiel Detektive Fortune ,wo ich ca 4 Euro bekommen habe nach den Bonus freispielen haben ich weiter gespielt bis ca 15 Euro.

Dann stand dort dass ich ca 130 Euro umsetzen muss um an dass Geld kommen kann ,als echtgeld .

Daraufhin habe ich auf 1 Euro gespielt und er hat mir ca 700 Euro gegeben .

Dann wollte ich es runter spielen bis die ca 130 Euro Umsatz gegeben sind dass es freigegeben wird .

Daraufhin schaue ich geld weg anstelle von 669.65 sind nur noch 50 euro da .

?u?erst unseri?s werde mir einen anderen Anbieter suchen .

Ich muss dazu sagen ich war schon l?nger bei denen aber sowas habe ich noch nie erlebt .

Jetzt wird mir von Support gesagt es sind maximal 50 Euro m?glich ,weil es angeblich irgendwo in deren AGBs stehen soll was überhaupt nicht ersichtlich ist.

Dass w?re so als wenn ich eine online wette mache 10er qoute mit 50 Euro und er schmei?t mir 500 Euro und die sagen ne sorry max sind nur 50 euro Gewinn.

Fakt richtige Abzocker lasst die Finger von den anbieter Betrüger hoch 10 werde jeden warnen .

Dear Dadaxh,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue you experienced with your winnings from the free spins at LunuBet Casino.

In order to better understand the situation and assess whether the casino acted in line with their terms and conditions, could you please clarify a few points:

1. Can you confirm whether the 20 free spins bonus was a no-deposit bonus or if it was linked to a deposit?
2. Did you receive any email or promotional message from the casino when this bonus was granted? If so, could you forward a screenshot or the content to [email protected]?
3. When exactly did the balance drop from €669.65 to €50? Was this after completing the wagering requirement or at a different point?

According to Lunubet’s general terms (section 7.16), no-deposit bonuses come with a maximum withdrawal limit of 5x the bonus amount. For example, if the bonus was worth €20, the maximum withdrawal would be €100. Winnings exceeding this amount are voided and removed at the withdrawal stage, which may explain the balance adjustment. However, we want to confirm whether this specific term applied to your bonus and whether it was made clear to you beforehand.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Dadaxh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo ,

nein es war davor und es wurde nicht als ```` Bonus im verlauf gewertet wie sie den Bildern entnehmen k?nnen .

Mit diesen Bonus Crab Credits kann man Sachen ziehen und da kann man dann unter anderem 20 freispielen gewinnen .

Wie gesagt es war nirgendwo ersichtlich und in dem bonus Bedingung stand damit ich es auszahlen muss ,müssen ca 130 euro umgesetzt werden bevor ich es als freies guthaben erhalte.

Dear All,

Thank you for your message.

We would like to clarify the situation regarding your winnings from the Free Spins obtained through the Bonus Crab feature.

According to our General Terms and Conditions, as stated in Section 20, point 5 (visible in the screenshot we provided), the maximum amount that can be released from Free Spins—including those obtained via the Bonus Crab—is €50 (or the equivalent in your currency). Any winnings exceeding this limit will be voided, as per the bonus rules.

If you have any further questions or concerns, feel free to reach out via live chat or email — we're here to help!

Best regards,

Lunubet Team

Hi Dadaxh,

Thank you very much for your message. I’m sorry to hear about the confusion regarding your winnings.

After reviewing the situation and the casino's response, it appears that the Free Spins you received through the Bonus Crab feature fall under the general bonus rules of LunuBet. As stated in their terms and conditions (Section 20, point 5), which are publicly available on their website, the maximum amount that can be released from Free Spins—including those obtained via the Bonus Crab—is €50 (or equivalent in your currency). Any winnings above this threshold are voided, as per the rules.

This type of restriction is quite common among online casinos when it comes to no-deposit or free spin bonuses. For this reason, we always recommend reading through the bonus terms carefully before playing, as they outline important conditions that may affect your final payout.

• Could you please confirm whether you did receive the €50 maximum allowed cashout?

If you have any further concerns or questions, feel free to let us know—we’ll do our best to assist you.

Dear Dadaxh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com